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Reimbursement Overpayment Refund Process and Information

While South Austin Medical Clinic makes all reasonable efforts to collect out of pocket balances or co-payments due at the time of service, occasionally overpayments may occur. If South Austin Medical Clinic becomes aware of an overpayment or mistake in payment either through South Austin Medical Clinic’s discovery, or by notification by the patient. South Austin Medical Clinic will process this overpayment either back to the patient or to the insurance, whichever is indicated. Refunds are processed every thirty days. Please let us know if you have an urgency for reimbursement.

Refund per Written Request

If an overpayment is indicated and you would like to request a refund in writing, please send a letter of explanation, including the patient’s name, date of birth, and date of service and request for overpayment to:

South Austin Medical Clinic
Attn: Patient Refund
2555 Western Trails Blvd. Ste. 101
Austin, Texas 78745

Also, discovery of overpayment or questions regarding a balance may be addressed by calling South Austin Medical Clinic, 512-892-6600.